Nivamerch Memory Foam Lumbar Support Pillow (Office Chair Back Support)

Return and Refund Policy

Effective Date: February 3, 2026

1. Return Window

You may request a return within 21 days from the delivery date.

2. Eligibility Requirements

To be eligible for a return:

1. The item must be unused and in original condition
2. Original packaging should be included if applicable
3. You must provide proof of purchase (order number, receipt, or confirmation email)

3. Non-Refundable Situations

Returns and refunds may be denied for:

1. Damage caused by misuse, accidents, or improper care
2. Requests submitted after the 21-day window
3. Custom or personalized items once production has started (only if applicable)

4. How to Start a Return

1. Email us at support@nivamerch.store with your order number and reason for the return.
2. If approved, we’ll send return instructions.
3. Ship the item back following the provided instructions.

5. Return Shipping Costs

1. Return shipping is paid by the customer unless the item is defective, damaged on arrival, or the wrong item was sent.
2. We recommend using a trackable shipping service for returns.

6. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, contact us as soon as possible. We may request photos and order details. If confirmed, we will provide a replacement or refund, and we will cover return shipping where appropriate.

7. Refund Processing Time

1. Approved refunds are issued to the original payment method.
2. Refunds are typically processed within 5–7 business days after approval.
3. Your bank or payment provider may take additional time to post the refund.

8. Order Cancellations

If you need to cancel an order, contact us immediately. If the order has already shipped, it must be returned according to this policy after delivery.

9. Return Address

Please contact us before sending a return. If authorized, returns are typically sent to:
NIVAMERCH LLC
10000 COORS BLVD BYPASS NW, ALBUQUERQUE, NM 87114

10. Contact Information

NIVAMERCH LLC (EIN: 33-2157810)
Address: 10000 COORS BLVD BYPASS NW, ALBUQUERQUE, NM 87114
Email: support@nivamerch.store
Phone: +1 505-753-7271
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (MT)
Website: https://nivamerch.store/